1. Send the request
Email [email protected] from the address associated with the account or request. Name the workspace, describe what you want deleted and identify your relationship to the organisation.
2. Verify identity and authority
We may ask for information needed to confirm identity and authority over an account or workspace. We will not delete an organisation’s workspace on the request of someone who is not authorised to control it.
3. Confirm the scope and timing
After verification, we will confirm what can be deleted and provide an expected completion timeline. If the information is controlled by a Crosvia customer, we may direct the request to that organisation or work with it to complete the request.
4. Complete and confirm
Information in the verified scope is deleted or irreversibly anonymised from active systems. We will confirm when the process is complete or explain any information that must be retained.
Retention exceptions
Limited records may be retained where required for security, fraud prevention, legal compliance, dispute resolution or enforcement. Residual copies may remain in protected backups until they expire through the normal backup cycle and are not returned to active use.
Questions or concerns
If you have a question about a deletion request or are not satisfied with the response, write to [email protected] with the original request details.