Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Crosvia platform, websites, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, which is the "Customer".

1. The Service

Crosvia is a multi-tenant customer-relationship-management platform that lets businesses capture, manage, and follow up with their leads and customers, including through connected channels and integrations the Customer chooses to enable. We may add, change, or remove features over time.

2. Accounts and access

• You must provide accurate information and keep your account credentials secure. You are responsible for activity under your account.
• Access is granted per workspace and role. The Customer is responsible for managing its own users and their permissions.
• You must be able to form a binding contract and not be barred from using the Service under applicable law.

3. Customer data and your responsibilities

• You retain all rights to the data you submit to the Service ("Customer Data"). You grant us the limited rights needed to host and process Customer Data to provide the Service.
• You are responsible for the accuracy and lawfulness of your Customer Data and for having the necessary rights, consents, and lawful basis to collect, store, and message the individuals whose data you process through the Service.
• You are responsible for complying with all laws and platform rules that apply to your use, including privacy and electronic-marketing laws, the Meta Platform Terms, and the WhatsApp Business Messaging Policy, when you connect and use those integrations.

4. Integrations

The Service can connect to third-party platforms (such as Meta and WhatsApp) that you authorize. Your use of those platforms is also governed by their own terms and policies. You are responsible for the assets you connect (such as your own pixel, ad account, Page, or WhatsApp Business number) and for using them in line with the relevant platform's rules. We are not responsible for third-party platforms or their availability.

5. Acceptable use

You agree not to:

• Use the Service to send spam or unlawful, deceptive, harassing, or infringing content;
• Message individuals without a lawful basis or required consent;
• Attempt to breach security, access data you are not authorized to access, or disrupt the Service;
• Reverse engineer, resell, or misuse the Service except as permitted; or
• Use the Service in violation of applicable law or platform policies.

6. Fees

Paid plans are billed as agreed in your order or subscription. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may change pricing on prospective notice.

7. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by us and our licensors and is protected by law. These Terms do not grant you any rights in the Service except the limited right to use it as permitted.

8. Confidentiality and security

We will protect Customer Data using reasonable administrative, technical, and organizational measures as described in our Privacy Policy. Each Customer's data is isolated per workspace.

9. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or fail to pay fees. On termination, your right to use the Service ends; you may request export or deletion of Customer Data as described in our Privacy Policy and Data Deletion instructions.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your Customer Data, your use of the Service, your connected integrations, or your breach of these Terms or applicable law.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date; material changes will be communicated through the Service or by email where appropriate. Continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-laws rules, and the courts of Kochi (Ernakulam), Kerala will have exclusive jurisdiction, unless a different mandatory law applies to you.

15. Contact

Questions about these Terms? Email [email protected].